By Dale Legbend - 9/7/2010 8:07:06 AM
Hi Pragma,
Where can I find instrunctions on how to run your protocol analyzer tool, protan so that I can capture the data exchanged between your telnetserver and my (microsoft) telnet client in an effort to debug an issue? Please provide detailed instructions.
Thank you,
Dale.
|
By Technical Support Group (TSG) - 9/7/2010 9:29:02 AM
Hi Dale,
Here are the steps for running protan and generating output files which are then used by Pragma Systems Technical Support Group (TSG) for debugging/trouble shooting purposes:
1. Open up a command line window on the Windows machine where you installed Pragma TelnetServer.
2. At the command prompt, type protan and then press the "page down" button on your keyboard to read about protan usage
3. Now, at the command prompt, type the following: protan 911 < localhost OR your server name OR your server ip address> 23 -R
4. With protan running in the background, open a second command line window and type: telnetc < localhost OR your server name OR your server ip address> 911
You can connect to the TelnetServer machine from a remote computer using microsoft's telnet client or any other third-party telnet client by providing the following information:
Host Name: Name or IP address of the machine running Pragma TelnetServer
Port Number: 911 <== this is the port that protan is monitoring
Once you have established a telnet connection and at the telnet command prompt, run your preferred commands or launch your console application. Run through your needed testing scenario(s) and then exit the telnet session normally, either by closing your application or by typing exit at the telnet command prompt.
5. Close protan session by pressing ctrl-c.
At this point, two .txt files should have been created in the directory from which you started protan. Please email the two output files to us at support@pragmasys.com. Please include your customer id and contact numbers with your email.
Thank you,
Technical Support Group (TSG)
Pragma Systems, Inc.
|
|