By Julian - 7/14/2021 6:25:14 AM
I'm trying to get the Telnet Server running although when I connect with an account the connection is immediately lost. There's an error in the event viewer that says: "Internal CmdServer C:\Program Files\Pragma\Shared Files\CmdServer.exe -NONAWS TELNETD 30 120 telnet_7708_1332 Startup Failure. Error 2: The system cannot find the file specified.". I tried looking for the CmdServer.exe file but it is not in the folder.
Any idea what I could do to fix this error?
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By Technical Support Group (TSG) - 7/14/2021 6:39:00 AM
Hi Julian
The most common cause of this error is a migration from a 32-bit machine to a 64-bit system. When you migrate this way, but install a 32-bit package on the new server and import settings using the legacy method of a .pcfg file, the settings will not match correctly.
If this is the issue, you have two options.
Option A
1. Uninstall the 32-bit package and install a 64-bit package
2. Manually copy the settings over. You might be able to import the .pcfg file, but you could continue to have issues. The .pcfg file is a registry export, so it might import to the 32-bit hive and not the 64-bit hive.
Option B
1. Check that your installation directory is C:\Program Files (x86)\Pragma
2. Go to the registry hive, using regedit.exe, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PragmaSystems
3. Change all references of Pragma Files to Program Files (x86)
I recommend option A because it will get you running the correct platform for your new server.
The most common cause of this error is a migration from a 32-bit machine to a 64-bit system. When you migrate this way, but install a 32-bit package on the new server and import settings using the legacy method of a .pcfg file, the settings will not match correctly.
If this is the issue, you have two options.
Option A
1. Uninstall the 32-bit package and install a 64-bit package
2. Manually copy the settings over. You might be able to import the .pcfg file, but you could continue to have issues. The .pcfg file is a registry export, so it might import to the 32-bit hive and not the 64-bit hive.
Option B
1. Check that your installation directory is C:\Program Files (x86)\Pragma
2. Go to the registry hive, using regedit.exe, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PragmaSystems
3. Change all references of Pragma Files to Program Files (x86)
I recommend option A because it will get you running the correct platform for your new server.
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