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liam - 1/13/2025 4:09:18 PM

+x

 

Technical Support Group (TSG) - 1/13/2025 3:58:42 PM

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liam - 1/13/2025 3:55:18 PM

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Technical Support Group (TSG) - 1/13/2025 3:26:36 PM

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liam - 1/13/2025 9:25:02 AM

2025-01-13 17:18:17,475 INFO - com.hsbc.gltc.reg.sftp.Sftp - XXD-SFTPSFTP09I ThreadGroup0Fail to connect to ftp site:HKW00108370.hk.hsbc.Try to 3 times.
2025-01-13 17:18:17,475 FATAL - com.hsbc.gltc.reg.sftp.Sftp - XXD-SFTPSFTP01E ThreadGroup0:Fail to connect to SFTP. Detail:The connection did not complete: The connection did not complete: The connection did not complete: The connection did not complete

Hello,
I recommend that you perform the upgrade without updating the settings. Make a simple test connection on the server, "sftp localhost" from a command prompt on the server. If that connection goes through, then make the settings changes one step at a time. It is possible that the settings import is setting an invalid valid for the new version, causing the connection to fail.

Did you open a cmd window and type sftp localhost? The connection failed.

Did you do this immediately after the upgrade and before the configuration import?

Yes, I just uninstalled and reinstalled