User Handheld settings


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sc120001
sc120001
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Posts: 9, Visits: 30
In the Users / Handheld section, there is a server to client heartbeat. Does this function as a keep-alive? Our network guys are timing out sessions to quickly and we need to keep the sessions alive.

Steve
bethredd
bethredd
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Group: Administrators
Posts: 81, Visits: 180
Hello,

The Server Heartbeat is not a keepalive. Actually it is the opposite. It is an orphan cleanup feature. It detects if the device has shutdown, then closes the session. If your device does not support the mid-session telnet protocol exchange, then it could close sessions down unexpectedly. 

Please check the Event Viewer under Windows Applications and Services Logs -> Pragma TelnetServer for an information event that we shut down due to a lack of response to a server heartbeat. 

Beth Redd
sc120001
sc120001
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Group: Forum Members
Posts: 9, Visits: 30
So, there isn't a keep-alive feature, correct?

Steve
bethredd
bethredd
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Group: Administrators
Posts: 81, Visits: 180
No we do not have a keep-alive feature. You might see if the handheld has something that will keep the session active.

Beth Redd
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