Hi expert,

  We use telnet server version 7.0 path 9. We have found a problem where the device can connect to the TELNET SERVER for a while. Then, occasionally, all devices are unable to connect to the TELNET SERVER. When the problem occurs, we just need to reopen the TELNET SERVER CONFIGURA icon on the server desktop, and the service returns to normal. We don’t know what caused this problem. Please help, thank you.

Hi expert,
   After we adjusted the Desktop Count from 4 to 8, it worked fine until around 10 AM on 2024/10/04. It had been working normally for 3 months. What puzzles us is that after the issue occurred, we checked the event log and didn’t find any error logs. We also consulted our operations team to check the server status at that time, and the server was normal, but we did see some ‘TCP reset from server’ errors. We are unable to determine what caused this issue. Could you please provide us with some troubleshooting suggestions? Thank you.

+x

 

ice - 10/8/2024 8:04:57 AM

Hi expert,
   After we adjusted the Desktop Count from 4 to 8, it worked fine until around 10 AM on 2024/10/04. It had been working normally for 3 months. What puzzles us is that after the issue occurred, we checked the event log and didn’t find any error logs. We also consulted our operations team to check the server status at that time, and the server was normal, but we did see some ‘TCP reset from server’ errors. We are unable to determine what caused this issue. Could you please provide us with some troubleshooting suggestions? Thank you.

Attached is the EVENTLOG screenshot.